Privacy Policy

Last updated: January 2026

Fire One (“Fire One,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, forms, email, SMS, phone calls, or other communications.

By using our website or submitting your information, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

  • Personal identifiers such as name, email address, phone number, and mailing address
  • Event-related details such as requested dates, times, and services
  • Communication preferences
  • Messages you send to us via forms, email, SMS, or phone
  • Technical data such as IP address, browser type, and pages visited

We only collect information that you voluntarily provide or that is necessary to deliver our services.

How We Use Your Information

Your information is used solely for legitimate business purposes, including:

  • Responding to inquiries and requests
  • Scheduling tours, events, or appointments
  • Sending confirmations, reminders, updates, and service-related notifications
  • Communicating about events, bookings, or operational details
  • Improving our services and internal operations
  • Complying with legal or regulatory requirements

We do not sell, rent, or trade your personal information.

Email Communications

If you provide your email address, we may send you transactional or informational emails related to your inquiry, booking, or relationship with Fire One.

You may unsubscribe from non-essential emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

We do not send spam or unsolicited marketing emails.

SMS / Text Message Communications

If you provide your mobile phone number, you consent to receive text messages from Fire One related to:

  • Appointment confirmations
  • Event or tour reminders
  • Scheduling updates
  • Operational or service-related notifications

Message frequency varies based on your interaction with us.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us directly.

We do not share mobile opt-in data with third parties for marketing purposes.

Consent & Opt-In

We only send email and SMS communications to individuals who have:

  • Voluntarily submitted their contact information through our website or forms
  • Directly requested information, scheduling, or services

Consent is collected clearly and is never assumed or purchased.

Data Sharing

We may share your information only with trusted service providers who assist us in operating our business, such as:

  • Scheduling and CRM platforms
  • Email and SMS delivery services
  • Payment or invoicing systems

These providers are contractually obligated to keep your information secure and confidential.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

While no system can be guaranteed 100% secure, we follow industry-standard practices to safeguard your data.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

You may request to:

  • Access the personal information we have on file
  • Correct or update your information
  • Request deletion of your information, subject to legal obligations

To make a request, contact us using the information below.

Children’s Privacy

Fire One does not knowingly collect personal information from individuals under the age of 13. If you believe a child has provided us with personal data, please contact us and we will promptly remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Fire One
Website: https://www.thefireone.com
Email: info@thefireone.com
Phone: 267-452-1009